Terms of Service
All items are shipped F.O.B. Fort Wayne, IN via United Parcel Service unless otherwise specified. All shipments are subject to a $2.50 packaging fee. Orders using the customer’s shipping number will have a $2.50 handling charge added to the final invoice.
All items are fully guaranteed. Some manufacturer’s warranties may vary. We will either replace, refund, or extend full credit for any defective items returned within 30 days of purchase. All merchandise should be inspected upon receipt. Please advise us promptly upon discovering any defect. To facilitate the issuance of credit, ensure you send the Return Paperwork issued by H&W with your returned products. Follow the return procedure. *NOTE: Any modification of the product voids the guarantee.
EMAIL, PHONE, & ONLINE ORDERS
Orders are usually shipped within two business days. Same-day shipping is not guaranteed but orders received before 2:00 pm EST; online, over the phone, or faxed will have first priority for shipment. Due to FedEx regulations, if an order needs to go to FedEx Overnight, the order needs to be received before 1:00 pm EST. If an order is placed online and requires expedited shipping please call to ensure receipt.
Valid for 30 days unless otherwise specified.
The value of the defective item is the limit of our liability.
RETURNS and REFUNDS
Most items (except Special Order and any items included as a kit) may be returned for credit within 30 days from the date of purchase, if unused and in original condition. Individual items in a kit may not be returned unless the entire kit is being returned. A 15% restocking charge will apply to all items being returned. On non-stock items, we reserve the right to pass on any charge imposed by the manufacturer, unless the merchandise is proven defective. Ensure you return your part with the proper RMA number to be issued your refund, please call for a RMA number. If you pay with PayPal, you will not be refunded the PayPal processing fee charged by PayPal.
For more detailed information, please see our Returns and Refunds Policy Page.
Our terms are payment must be received before shipment is made. Net 30 accounts can be opened for qualified customers. To qualify to open a Net 30 account, you must have made at least 3 purchases with a credit card in the last twelve months, OR your order must be over $2000. We do not offer any terms over Net 30.
H&W Machine Repair & Rebuilding, Inc. is an independent distributor and is not affiliated with or licensed by any other manufacturer of milling and screw machines, replacement parts, tooling and accessories.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, our Administrator can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
This could include, but may not be limited to, analytics, marketing, payment gateways, and shipping providers.
We share information with third parties who help us provide our orders and store services to you.
We accept payments through PayPal and Authroize.net Payment Gateway. When processing payments, some of your data will be passed to PayPal and or Authorize.net, including information required to process or support the payment, such as the purchase total and billing information.